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Terms & Conditions

A legal disclaimer

Eternal Echoes Letters

Effective Date: August 18, 2025

These Terms & Conditions ("Terms") govern your access to and use of the website eternalechoesletters.com (the "Website"), operated by Eternal Echoes Letters (the "Company," "we," "us," or "our"), and any related services, including subscription-based delivery of customized romantic letters (the "Services"). By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Website or Services.

These Terms form a legally binding agreement between you and the Company. We recommend reviewing them carefully. Note: This document is provided for informational purposes only and does not constitute legal advice. Consult a qualified attorney for advice tailored to your specific circumstances.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Website or Services. By using the Website or Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

2. Description of Services

The Company provides a subscription service delivering personalized, handwritten-style romantic letters via snail mail. Users may customize elements such as names, details, and story themes (e.g., time-travel romance involving a 1920s-era character and a modern counterpart). Letters are generated using AI-assisted content creation and printed/mailed through third-party providers.

  • Customization: Users select preferences during signup; content is tailored accordingly but remains fictional and for entertainment purposes only.

  • Delivery: Letters are mailed monthly (or as per plan) to the provided address. Delivery times may vary based on postal services.

  • Plans: Monthly or annual subscriptions, with pre-order exclusives offering discounts (e.g., 15% off annual plans).

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice.

3. User Accounts and Registration

To access certain features (e.g., subscriptions), you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Maintain the security of your account credentials.

  • Notify us immediately of any unauthorized access.

  • Be solely responsible for all activities under your account.

We may suspend or terminate your account for any violation of these Terms.

4. Subscriptions, Payments, and Billing

  • Subscription Fees: Fees are as displayed on the Website at the time of purchase. Annual plans are billed upfront; monthly plans recur monthly.

  • Payment: Payments are processed via third-party providers (e.g., PayPal). You authorize us to charge your payment method for all fees.

  • Taxes: You are responsible for all applicable taxes.

  • Auto-Renewal: Subscriptions auto-renew unless canceled. For annual plans, renewal occurs at the end of the term.

  • Price Changes: We may adjust fees with 30 days' notice via email or Website update.

5. Cancellation and Refunds

  • Monthly Plans: Cancel anytime; your subscription ends at the end of the current billing cycle. No refunds for partial months.

  • Annual Plans: Cancel within the first 30 days from purchase for a full refund (provided no letters have been shipped). After 30 days, no cancellations or refunds are permitted, and the full term must be paid.

  • Process: Submit cancellation requests to hello@eternalechoesletters.com with your name, subscription ID, and purchase date. Refunds, if applicable, are processed within 7 business days to the original payment method.

  • No Refunds for Shipped Items: Once letters are mailed, the service is deemed rendered, and no refunds will be issued.

6. Intellectual Property

All content on the Website and in the Services (e.g., letters, images, designs, themes) is owned by the Company or its licensors and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.

You may not:

  • Copy, modify, distribute, or create derivative works from our content.

  • Use our trademarks (e.g., "Eternal Echoes Letters") without permission.

  • Reverse-engineer or attempt to extract source code.

User-submitted customization details (e.g., names) remain your property, but you grant us a perpetual, royalty-free license to use them in providing the Services.

7. User Conduct and Prohibitions

You agree not to:

  • Use the Services for illegal, harmful, or unauthorized purposes.

  • Submit false, misleading, or offensive customization details.

  • Interfere with the Website's functionality (e.g., via viruses, hacking).

  • Harvest or collect user data without consent.

  • Violate third-party rights (e.g., by submitting copyrighted material for customization).

We may monitor usage and terminate access for violations.

8. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, available on the Website, which is incorporated herein by reference. We collect and use personal data (e.g., names, addresses, payment info) to provide the Services, in compliance with applicable laws (e.g., GDPR, CCPA if applicable).

9. Disclaimers and Limitations of Liability

  • As-Is Basis: The Website and Services are provided "as is" and "as available," without warranties of any kind, express or implied (e.g., merchantability, fitness for a particular purpose, non-infringement).

  • No Guarantees: We do not guarantee error-free operation, timely delivery, or that content will meet your expectations. Letters are fictional and for entertainment only.

  • Limitation of Liability: To the fullest extent permitted by law, the Company, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Services, even if advised of the possibility. Our total liability shall not exceed the amount paid by you for the Services in the preceding 12 months.

  • Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, postal strikes).

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, losses, damages, liabilities, costs, and expenses (including attorneys' fees) arising from your violation of these Terms, misuse of the Services, or infringement of third-party rights.

11. Dispute Resolution and Governing Law

  • Governing Law: These Terms are governed by the laws of the State of [Your State, e.g., California], United States, without regard to conflict of law principles.

  • Arbitration: Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in [Your City/State, e.g., San Francisco, California], administered by [e.g., the American Arbitration Association] under its rules. You waive any right to class actions or jury trials.

  • Exceptions: We may seek injunctive relief in court for intellectual property violations.

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on the Website with the updated effective date. Continued use after changes constitutes acceptance. For material changes, we will notify you via email.

13. Termination

We may terminate or suspend your access to the Website or Services at any time for any reason, including violations of these Terms. Upon termination, your license to use the Services ends, but Sections 6, 9, 10, 11, and 13 survive.

14. Miscellaneous

  • Entire Agreement: These Terms, along with the Privacy Policy and any other referenced policies, constitute the entire agreement between you and the Company.

  • Severability: If any provision is held invalid, the remainder remains in effect.

  • No Waiver: Failure to enforce any right does not constitute a waiver.

  • Assignment: We may assign these Terms without your consent; you may not assign without our written consent.

15. Contact Us

For questions about these Terms, contact us at admin@eternalechoesletters.com .

By using the Website or Services, you acknowledge that you have read, understood, and agree to these Terms. Currently only available in the USA.

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